Turn Last-Minute Cancellations into Filled Appointments
When a patient cancels, SpinaDesk detects the freed slot immediately, filters your waitlist by matching time preferences, and fills the empty chair in minutes via automated 2-way SMS.
How Waitlist Recovery Works
An autonomous 4-stage pipeline that eliminates empty treatment chairs.
Cancellation Detected in Real Time
A patient cancels their booking in Jane App, Doctolib, or Google Calendar. SpinaDesk's webhook catches the event within seconds.
Smart Waitlist Matching
SpinaDesk identifies waitlisted patients matching practitioner preference, day of week, and time of day (morning vs. afternoon).
Autonomous 10-Minute SMS Offer
An SMS is dispatched to candidate #1 with a 10-minute priority reservation window. If expired, candidate #2 is automatically contacted.
Instant Calendar Rebooking
The patient replies '1' to confirm. SpinaDesk immediately updates the slot status in your EHR calendar and sends confirmation SMS.
Engine Capabilities & Guardrails
First-Responder Logic
Strict 10-minute expiry window prevents double-bookings and motivates fast replies.
Practitioner-Specific Rules
Matches patients only to their primary practitioner or designated clinical associates.
Preference Awareness
Respects patient preference tags (e.g. morning only, afternoon only, urgent).
Two-Way Conversational SMS
Patients simply reply '1' to book or '0' to decline. No portals or passwords.
Stop letting cancellations leak practice revenue
Activate Waitlist Recovery today with our 14-day risk-free pilot.